Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

1. Shipping Locations

We currently ship within the United Kingdom only. We do not offer international shipping at this time.

2. Processing Times

All orders are processed within 1–3 business days (Monday to Friday, excluding bank holidays).

Orders placed after 2:00 PM or on weekends/bank holidays will be processed on the next working day.

During peak periods (such as sales or holidays), processing times may be slightly extended.

3. Shipping Methods & Delivery Times

We use trusted UK courier services to deliver your order safely.

Estimated delivery times after dispatch:

• Standard Delivery: 2–4 business days
  
• Express Delivery (if selected): 1–2 business days
  

Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery option selected.

We offer free shipping on orders over £40.

5. Perfume Shipping Notice

As perfumes contain alcohol and are classified as flammable goods, they are shipped in accordance with UK courier regulations. This may occasionally result in slight delivery restrictions or delays.

We ensure all fragrance and skincare products are securely packaged to prevent damage during transit.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

Please allow up to 24 hours for tracking updates to appear.

7. Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us within 7 days of the expected delivery date.

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and product.

8. Incorrect Address

Please ensure your delivery address is correct at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

9. Lost or Stolen Parcels

We are not responsible for parcels marked as delivered by the courier. If you believe your parcel has been lost, please contact us and we will assist you in raising an investigation with the courier.

If you have any questions regarding shipping, please contact our customer support team.

Thank you for choosing us — we appreciate your business.

Refund Policy

Thank you for shopping with us. We hope you love your purchase. However, if you are not completely satisfied, please review our refund policy below.

1. Your Right to Cancel (UK Consumer Rights)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for a full refund.

To exercise your right to cancel, you must notify us in writing (by email or contact form) within 14 days of receiving your order.

Once you notify us, you have a further 14 days to return the item(s) to us.

2. Eligibility for Returns

To be eligible for a refund:

• Items must be returned within 14 days of cancellation notice
  
• Items must be unused and in their original condition
  
• Products must be in their original, unopened packaging
  
• Any seals on perfumes or skincare products must remain unbroken
  

For hygiene and safety reasons, we cannot accept returns of opened or used skincare or fragrance products unless they are faulty.

3. Non-Refundable Items

We cannot offer refunds on:

• Opened or used perfumes
  
• Opened skincare products
  
• Items without original packaging
  

4. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
  
• A description of the issue
  
• Clear photographs of the item and packaging
  

Under the Consumer Rights Act 2015, you are entitled to a refund, replacement, or repair if goods are faulty or not as described.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days
  
• Refunds will be issued to your original payment method
  

Please note that it may take additional time for your bank or card provider to process the refund.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  
• Original shipping fees are non-refundable unless the item is faulty.
  

We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.

7. Exchanges

We do not offer direct exchanges. If you wish to change an item, please return the original product (if eligible) and place a new order.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
   
2. Contact your card provider — it may take some time before your refund is officially posted
   
3. Contact your bank
   

If you have done all of the above and still have not received your refund, please contact us.

If you have any questions regarding returns or refunds, please contact our customer support team.

Thank you for shopping with us.

Privacy Policy

HoneyGlow is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

HoneyGlow is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: honeyglowcollection210@gmail.com

2. Information We Collect

We may collect and process the following types of personal data:

Information You Provide to Us:

• Full name
  
• Billing and delivery address
  
• Email address
  
• Phone number
  
• Payment details (processed securely via third-party payment providers)
  
• Account login details (if applicable)
  

Information Collected Automatically:

• IP address
  
• Browser type and device information
  
• Website usage data (via cookies)
  

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
  
• Deliver your perfumes and skincare products
  
• Manage payments and refunds
  
• Communicate with you about your order
  
• Respond to enquiries or customer service requests
  
• Improve our website and services
  
• Send marketing emails (only if you have opted in)
  

We only process your personal data where we have a lawful basis to do so, including contract performance, legal obligations, or your consent.

4. Payment Information

HoneyGlow does not store or have direct access to your full payment card details. Payments are processed securely through trusted third-party payment providers who comply with industry security standards.

5. Marketing Communications

If you opt in to receive marketing emails, we may send you updates, promotions, and product launches.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any marketing email
  
• Contacting us directly
  

We will never sell your personal data to third parties.

6. Sharing Your Information

We only share your data with trusted third parties where necessary, including:

• Payment processors
  
• Delivery and courier companies within the UK
  
• Website hosting providers
  
• Professional advisers (where required by law)
  

All third parties are required to respect the security of your personal data.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes we collected it for
  
• Satisfy legal, tax, or accounting requirements
  

When your data is no longer required, it will be securely deleted.

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
  
• Request correction of inaccurate data
  
• Request erasure of your data
  
• Object to processing
  
• Request restriction of processing
  
• Request transfer of your data (data portability)
  
• Withdraw consent at any time (where processing is based on consent)
  

To exercise any of these rights, please contact us.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy (if applicable).

10. Data Security

HoneyGlow implements appropriate security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy, please contact HoneyGlow.

Thank you for trusting HoneyGlow with your personal information.

1. About Us

HoneyGlow is a UK-based online retailer selling perfumes and skincare products.

Contact:

Email: honeyglowcollection210@gmail.com

2. Orders

An order confirmation email does not mean acceptance. A contract is formed when your order is dispatched.

We reserve the right to refuse or cancel orders.

3. Pricing

All prices are in GBP (£). We reserve the right to change prices at any time.

4. Shipping

We ship within the UK only. Delivery times are estimates and not guaranteed.

5. Returns

Please refer to our Refund Policy for full details.

6. Product Use

Products are for external use only.

Customers must check ingredient lists for allergies and perform patch tests.

HoneyGlow is not responsible for misuse of products.

7. Limitation of Liability

We are not liable for indirect or consequential losses.

Nothing excludes liability for death or personal injury caused by negligence.

8. Intellectual Property

All website content, branding, and images belong to HoneyGlow and may not be used without permission.

9. Governing Law

These Terms are governed by the laws of England and Wales.

COOKIE POLICY

HoneyGlow uses cookies to:

• Enable website functionality
  
• Process orders
  
• Analyse website traffic
  
• Support marketing (where consent is given)
  

You can manage cookies through your browser settings.

Disabling cookies may affect website functionality.